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Terms of Service

Last updated: 10 March 2026

1. Overview

These Terms of Service ("Terms") govern the relationship between you ("Client") and IntegrAItion ("we", "us", "our"), an AI integration agency based in Kuching, Sarawak, Malaysia. By engaging our services, you agree to these Terms.

2. Services

We provide the following services:

  • Ops Core — AI agents for daily business operations
  • Command Centre — multi-agent workspace for organisations
  • Product Studio — AI-native apps and websites
  • Personal Agent — personal AI agent for founders and operators

The specific scope, deliverables, and timeline for each engagement are agreed upon during the scoping phase and confirmed in writing before work begins.

3. Payment Terms

Build Fees

  • Ops Core & Personal Agent: Full payment before work begins
  • Command Centre & Product Studio: 50% deposit before work begins, 50% on delivery (before go-live)

Retainer Fees

Ongoing support and maintenance are billed monthly. The retainer period begins after the system goes live. Retainer fees are due at the start of each billing cycle.

Deposits

All deposits are non-refundable. Deposits cover scoping, planning, and initial development work that begins immediately upon engagement.

4. The IntegrAItion Guarantee

For Ops Core and Personal Agent engagements, we guarantee delivery of a working system within 14 days from the date we receive all required information and access to begin the build.

  • If we fail to deliver within 14 days, your retainer does not begin until the system is live and operational
  • If the system does not meet the agreed scope within 30 days of go-live, we will rebuild it at no additional cost (one rebuild included)

The 14-day clock starts when we have received all necessary information, access, and materials from you to begin the build. Delays caused by late or incomplete client input do not count toward the 14-day period.

This guarantee does not apply to Command Centre or Product Studio engagements, which are scoped and quoted individually based on project complexity.

5. Intellectual Property

What You Own

Upon full payment, you own the custom AI system we build for you — including agent configurations, workflows, custom integrations, and any data models specific to your business.

What We Retain

We retain ownership of our pre-existing tools, frameworks, and reusable components that are not specific to your project. These may be used across other client engagements. This includes but is not limited to internal libraries, deployment scripts, and general-purpose utilities.

Open Source

Our systems may incorporate open-source software (including OpenClaw and other third-party libraries). These components remain subject to their respective open-source licences. We will disclose any open-source dependencies upon request.

6. Client Responsibilities

To ensure timely delivery, you agree to:

  • Provide all required information, access, and materials in a timely manner
  • Designate a point of contact for project communications
  • Respond to requests for feedback or approval within a reasonable timeframe
  • Ensure any data provided to us is data you have the right to share

7. Retainer & Cancellation

  • The minimum retainer period is 3 months from the date the system goes live
  • After the minimum period, either party may cancel with 30 days written notice
  • Upon cancellation, we will provide a handover of all system documentation, credentials, and access
  • After the retainer ends, the system remains yours to operate independently. We do not store your data beyond the retention period outlined in our Privacy Policy

8. Limitation of Liability

Our total liability for any claim arising from or related to our services is limited to the total fees paid by you in the 1 month immediately preceding the claim.

We are not liable for indirect, incidental, or consequential damages — including loss of revenue, data, or business opportunities — arising from the use or inability to use our systems.

In plain terms: if something goes wrong, the most you can claim back is what you paid us in the last month. This protects both parties and is standard practice in the industry.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This includes business data, technical architecture, pricing, and any information not publicly available.

This obligation survives the termination of the engagement and remains in effect indefinitely.

10. Dispute Resolution

In the event of a dispute, both parties agree to the following process:

  1. Informal resolution: Both parties will attempt to resolve the matter through direct communication within 14 days
  2. Mediation: If unresolved, the dispute will be referred to the Malaysian Mediation Centre
  3. Legal proceedings: If mediation fails, the dispute will be subject to the jurisdiction of the courts of Sarawak, Malaysia

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia.

12. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated date. For active clients, we will notify you of significant changes via email. Continued use of our services after changes constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, contact us at hello@integraition.io.