1. Overview
These Terms describe the basis on which IntegrAItion provides services to you ("Client"). IntegrAItion provides AI consulting, automation and custom business systems from Kuching, Sarawak, Malaysia. The contracting party and business details are identified in your written proposal or service agreement.
These Terms apply when your written agreement incorporates them. Visiting this website does not create a paid engagement. Your agreement defines the work and takes precedence where it sets different terms, subject to applicable law.
This update does not remove commitments already agreed with existing clients. An active engagement continues on its agreed terms unless both parties agree a change in writing.
2. Services & Scope
Our services include AI consulting, workflow automation and integration, custom business systems, and private AI or local LLM deployment. Website and search-foundation work is available only within a separately agreed scope.
Before work starts, the written proposal sets the deliverables, exclusions, required access, delivery target, acceptance checks, fees and any support. Material scope changes need written agreement on the work, price and timing before they are carried out.
Search-foundation work is assessed against the agreed implementation and measurement checks. Search engines and AI platforms decide crawling, indexing, rankings and citations. We do not guarantee a particular position, inclusion, traffic level or number of enquiries.
2A. Free First Workflow
One agreed implementation, free for selected businesses. No obligation to buy more. We offer this starting point to demonstrate how we work before a larger engagement. Sending an enquiry or booking a call does not automatically qualify you or create a build commitment.
Eligibility and Scope
We assess the recurring problem, decision-maker involvement, a staff member available to test, authorised access, technical feasibility and a useful result that can be handed over. We also discuss a plausible need and budget for further work; you do not have to purchase it. One accepted offer applies per organisation or business group.
Before building, both parties agree in writing on the first workflow, included tools and users, deliverables, exclusions, success checks, review period, required client inputs, delivery plan, correction process and exit arrangements. The offer does not include a full-company audit, a complete Company OS, broad data migration or an entire product subscription. We may recommend an existing tool, a product package or separately scoped paid work instead. Institutional evaluations remain subject to the relevant procurement, ICT and data approvals.
No Implementation Bill
The implementation fee for the accepted free scope is zero, even if it succeeds or you decline further work. There is no automatic retainer or retrospective implementation charge on exit. Necessary hosting, software, AI usage and other external costs are disclosed and agreed before commitment. Additional development, new requirements and ongoing support need separate written agreement.
Keep the Agreed Delivered Workflow
For deliverables identified in the free-workflow agreement, the custom-deliverable assignment and incorporated-component licence in section 5 take effect at their agreed handover without an implementation payment. We provide the agreed source or configuration access, operating instructions and training needed to exercise those rights. Declining further work does not revoke them. Client information remains yours. Third-party rights and charges still apply; free perpetual hosting or maintenance is not included.
Testing, Corrections and Exit
We test against the agreed checks with your team before acceptance. We agree how to keep or restore the previous process during testing. If checks fail, we follow the written correction process. If a material failure remains unresolved, we close without an implementation charge, restore the previous process where needed and hand over usable work with its limitations recorded. We do not present an unsafe or incomplete workflow as accepted.
After accepted handover, you have 30 days to report reproducible defects against the agreed scope. We address covered defects without an implementation charge through the agreed correction process, including its remedy for unresolved material failure. A report made within that window remains covered while the agreed process is completed. The agreement sets response arrangements, required access and correction steps. New features and later third-party changes or outages are separate, except where the cause is a defect in our agreed implementation.
If required client access, information or review is delayed, we explain the effect and follow the agreed notice, pause, rebooking or closure process. Silence does not establish successful acceptance. The offer does not guarantee revenue, savings, search rankings, unlimited revisions or continuous support. Existing engagements retain their original commitments.
Any liability limit for a zero-fee engagement must be expressly agreed before work starts. The fee-based project limit in section 8 does not automatically become a zero limit for this offer. All applicable mandatory rights and the stated exceptions remain.
3. Payment Terms
Fees, currency, taxes, payment milestones, due dates and any deposit or refund terms are set in the written proposal. No work begins until those commercial terms are agreed.
Ongoing support is included only when agreed in writing. A one-time project does not automatically start a retainer. The support agreement sets the service, start date, billing cycle and any minimum term.
Hosting, domains, messaging, AI usage and other third-party charges are separate unless the proposal expressly includes them. We agree any costs we will incur on your behalf before committing to them. Where services run in your own accounts, you remain responsible for their charges and licences.
If an undisputed payment remains overdue for 14 days after written notice, we may pause the affected work or ongoing support until it is paid. The notice identifies the amount and the services affected. We confirm any resulting delivery-date change and reasonable time needed to resume. Any additional restart cost needs written agreement before it is incurred.
A payment suspension does not authorise us to delete client information, disable client-owned accounts or revoke paid-up licences. Our confidentiality and data-protection obligations continue during a pause.
4. Delivery & Acceptance
For new engagements, the proposal defines the delivery target, client dependencies, acceptance checks and any correction period, guarantee or remedy. You review the deliverables against those checks and identify any material difference from the agreed scope. We address that difference under the agreed correction process. Silence alone does not create acceptance unless the written agreement expressly sets that process.
New requirements are handled as scope changes. If required access, information or approvals are delayed, we explain the effect on the delivery plan and agree the next steps.
Existing Package Commitments
For existing Ops Core and Personal Agent engagements covered by our earlier guarantee, the commitment remains to deliver a working system within 14 days after we receive all required information and access to begin the build.
- If we fail to deliver within that period, your retainer does not begin until the system is live and operational
- If the system does not meet the agreed scope within 30 days of go-live, we will rebuild it at no additional cost; one rebuild is included
Delays caused by late or incomplete client input do not count toward the 14-day period. This earlier package guarantee does not apply to Command Centre or Product Studio work, which is scoped individually, or automatically extend to other services.
5. Ownership & Licences
Your Information and Custom Deliverables
You retain your rights in the information and materials you provide. Those rights do not depend on payment. You give us permission to use them only as needed for the agreed work and the purposes described in our Privacy Policy.
Once the fees for the relevant custom deliverables are fully paid, we assign to you the intellectual property rights we own in those deliverables, including the client-specific code, workflows, configurations and documentation identified in the proposal. This excludes our retained components and third-party materials described below.
Our Reusable Components
We retain ownership of pre-existing tools, general-purpose libraries, frameworks, deployment utilities and other reusable components identified as retained materials in the proposal or otherwise agreed in writing before inclusion. We may use those components and general know-how in other work without disclosing your confidential information or reusing your private business records.
After full payment for the relevant deliverables, you receive a perpetual, worldwide, non-exclusive, royalty-free licence to use, copy, host and modify our retained components as incorporated in the delivered system, to operate, maintain and extend that system for its agreed business purpose. You may appoint another developer to do that work on your behalf under confidentiality obligations.
This licence continues after the project or support arrangement ends. It does not permit selling, distributing or licensing our retained components as standalone products unless separately agreed. It does not require you to keep a support retainer with us.
Handover includes the source code and documentation for our incorporated components needed to exercise these rights. Our separate internal tools that are not required to operate or maintain the delivered system are excluded.
Third-Party Materials and Services
Open-source software, third-party libraries, model weights and hosted services remain subject to their own licences and terms. We identify material dependencies and any ongoing charges in the scope or before their use, and include the relevant notices at handover. We cannot assign rights we do not own. The licence above does not remove third-party fees or override those licences.
6. Client Responsibilities
You agree to provide the information and authorised access needed for the work, appoint a point of contact, and review deliverables within the agreed time. You must have the right to share any data or materials you provide and to instruct us to use them for the project.
The proposal identifies who manages accounts, access, backups and production approvals. Unless backup storage is expressly included, client operational records and their backups remain under the client's control.
AI output may need checking. We agree the human review and approval steps for the workflow before production use. Your responsibility to review business decisions does not remove our responsibility to deliver the agreed system and controls.
7. Support & Cancellation
For new engagements, a minimum support term applies only if agreed in writing. Unless the support agreement states otherwise, either party may end ongoing support with 30 days' written notice. Cancelling support does not remove your ownership or the paid-up licences granted above.
For one-time projects, cancellation, charges for completed work and any refund are governed by the written proposal and applicable law. Cancellation does not automatically make every deposit non-refundable or every project fee refundable.
At handover or the end of support, we provide the agreed documentation, source code, client-owned account access and credentials needed to operate the system. Agency-wide credentials and rights belonging to other clients are excluded. We remove access no longer needed for our role and handle any information we hold under the Privacy Policy and your existing data-handling agreement.
Existing Retainers
For retainers covered by our earlier terms, the six-month minimum from go-live and 30 days' written cancellation notice after that period remain, unless your written agreement sets different terms. Existing handover, ownership and data-handling commitments also remain.
8. Limitation of Liability
For new engagements incorporating these Terms, and to the extent permitted by law, our total liability for claims arising from the affected work is subject to the following limits unless the written agreement sets a different limit:
- One-time projects: the total fees paid or payable to IntegrAItion for the affected project
- Ongoing support: the fees paid or payable to IntegrAItion for the affected support service during the 12 months before the event giving rise to the claim, or since that service began if it has run for less than 12 months
The one-time project limit applies in aggregate to all claims arising from that project, whether in contract, tort (including negligence) or otherwise. The ongoing support limit applies in aggregate to claims arising from the same or related events, using the period before the first such event. The same loss cannot be recovered twice. All limits remain subject to the exceptions below.
To the extent permitted by law, we are not liable for indirect or consequential losses. This does not exclude direct losses merely because they involve revenue or data, and it does not replace an express delivery, correction, handover or refund commitment in your agreement.
These limits and exclusions do not apply to fraud, wilful misconduct or liability that the law does not allow us to limit or exclude. Nothing in these Terms prevents either party from bringing a claim or removes mandatory statutory rights. Existing engagements retain their agreed liability terms unless both parties agree a change in writing.
9. Confidentiality
Both parties must protect confidential information received through the engagement and use it only for the agreed work. This includes private business records, technical details, credentials and non-public commercial information. It may be shared with authorised personnel or agreed service providers only as needed for that work and subject to appropriate confidentiality obligations.
This duty does not cover information that is lawfully public, already known without a confidentiality duty, independently developed, or lawfully received from another source. If disclosure is legally required, the receiving party limits it to what is required and gives notice where legally permitted.
The duty continues after the engagement ends for as long as the information remains confidential.
10. Dispute Resolution
First, either party should notify the other of the dispute in writing. We will try to resolve it through direct discussion within 14 days.
If it remains unresolved, the parties will seek mediation through the Malaysian International Mediation Centre under its applicable rules, unless another process is agreed in writing. If mediation cannot be arranged within 30 days of the written request, or ends without agreement, either party may pursue the dispute in a court of competent jurisdiction in Sarawak, Malaysia, subject to mandatory law.
This process does not prevent urgent court relief or steps needed to preserve a legal deadline.
11. Governing Law
These Terms are governed by Malaysian law. Nothing in them removes rights or remedies that applicable law does not allow the parties to exclude.
12. Changes to These Terms
We may publish an updated version with a new date for future engagements. Active engagements remain governed by the version and written terms agreed for that work. Changes to an active agreement require both parties' written agreement; a website update or continued use alone does not replace it.
13. Contact
For questions about these Terms or your engagement, email hello@integraition.io.